Need help or a question answered check out: http://myaccount.newwavecomm.net If further assistance is needed call 1-888-863-9928 What are the system requirements for NewWave Internet Service? Supported: Windows 98 Second Edition, Windows 2000, Windows XP, or Windows Vista Mac OS 9.0 or Higher Unsupported: Windows 95, Windows 98, Windows 3.11, Windows 3.1, or Windows NT 4.0 For Hardware Requirements, please refer to your Operating System documentation. How do I log on?      You will now access the internet by using Internet Explorer, the Microsoft web browser. There may already be a shortcut on your desktop that you can double-click on. If not, you can click on the start button on your menu bar and choose Internet Explorer from there as well. How do I set up my email or add additional email accounts?      For help accessing your email through Microsoft Outlook, Outlook Express, please view our support documents at My Account. If you need to add additional email addresses to your account, or have further questions, please contact our Live Tech Support here. What do the lights on the front of my modem mean? Power      When lit, the modem is receiving power. If this light is flashing, you need to call customer service and they will help you configure the modem.   Receive      When the light is on, the modem is receiving a strong signal. Send      When the light is on, the modem has a good upstream signal sending back to the network. Online      This light shows that you are connected to the network when lit. PC/Activity      This light should be flashing as a sign of communication between the modem and the computer. Standby      When in standby mode, this light will be lit, and the modem will not work. You can change the standby setting by pressing the button on the top of the modem. Do I need an Ethernet or NIC (Network Interface Card) for your service? Yes. If your computer or laptop already has a network card or if it has one built in, you may use it. If your computer or laptop does not have a network card, you can purchase one from most retail establishments that sell computer hardware and accessories. Many cable modems can also utilize USB connections rather than standard network/ethernet ports, so this is also an option. I've heard that DSL is a dedicated line and cable is a shared line. Is that true ? That is partially true. Cable lines are shared within a neighborhood and if a number of subscribers in the same neighborhood all ask to download files at the same time, performance will be slowed. What the DSL service providers are not telling you is that while DSL subscribers do not share the line in their neighborhood, they do share the link between their own central office and the network backbone, so the bottleneck still occurs during peak usage - it just occurs in a different place in the network. Also, DSL slows down the further you get from their central office. Will I need to use my telephone modem to connect to the Newwave High-Speed Internet Service? No. The Newwave High-Speed Internet Service uses a cable modem to connect to the Internet so a telephone modem is not necessary. How long can I stay on line before I have to log out? As long as you like. You'll never be timed out, and you never have to log out! That's one of the many benefits of being a Newwave High-Speed Internet subscriber. Your time spent online is completely unlimited, with no additional charges. How do I configure my NewWave Communication High-Speed Internet Windows connection settings? Follow this link for instructions in .pdf format. I have NewWave Communications High-Speed Internet and am unable to connect to the internet. What should I do? First, check all of the connections to your equipment to make sure none of them are loose or unplugged. If you have our telephone service as well, and you get both your internet service & phone service from the same device, please contact our technical support. Once all of your connections are checked, you will need to power down all of your equipment, including your computer, router (if you have one) and cable modem. For the cable modem this usually means unplugging the power lead that connects it to your power outlet. Then turn off any routers or computers that you have connected to the modem. Wait 2 minutes, then reconnect the power lead for modem. Wait at least 2 minutes, giving the modem time to establish a connection, then power on your router (if you have one), then your computer. Then try connecting to the internet. If you are still unable to connect at this point, please contact our technical support at 1-888-863-9928 or try chatting with us online here. Need More Information? Contact Us Today or Click Here to Order Online