System Reliability & Outage Response

Like all telecommunication companies, NewWave Communications has a number of systems in place to try to prevent outages from affecting our customers, and when outages do occur to mimize their impact. Here are some of the steps we take to maintain our network reliability.

24/7 System Monitoring & Maintenance - at our Network Operations Center we maintain a constant vigil over our telecommunication networks. Our NOC personel are trained to look for potential issues before they affect customers, and when outages do occur they work with on the scene personel to locate and resolve issues as quickly as possible.

Backup Power Systems - NewWave maintains backup power systems on several key levels within our networks. At each Headend (which is where services originate for a given service area) both battery backup and independently fueled generators are used to maintain operation when normal power is unavailable. Communication nodes, which provide services to individual neighborhoods have battery backups as well, and these can allow the continuation of service during short term power loss and allow time for the installation of portable generators if long term power loss occurs. For customers who have our phone service, battery backups in our equipment in the customers home can allow phone service to continue for several hours during power outages.

Logistics - NewWave maintains contracts and agreements with members of the telecommunications industry to provide emergency labor and supplies to supplement our own internal personal & supplies when dealing with large scale emergency outages.

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